Return Policy for Crueloveclothing.com

1. Returns and Exchanges:

We want you to be delighted with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges.

2. Eligibility:

To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Certain items, such as perishable goods, personalized products, and gift cards, may not be eligible for return.

3. Return Period:

You have [30] days from the delivery date to initiate a return or exchange. After this period, unfortunately, we cannot offer a refund or exchange.

4. How to Initiate a Return:

To start the return process, please log in to your account on our website and go to the "Order History" section. Select the order containing the item you wish to return and follow the instructions provided. If you checked out as a guest, please get in touch with our customer support team at [email protected] or 704-275-5027 for assistance.

5. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure your return is received.

6. Refund Processing:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [2-5] business days.

7. Exchanges:

If you need to exchange an item, please follow the return process as outlined above and place a new order for the desired item.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will provide instructions on how to proceed with a return or replacement.

9. Late or Missing Refunds:

If you haven't received a refund yet, please check your bank account or credit card statement. If the refund is not posted, contact your financial institution. If the issue persists, reach out to us for further assistance.

10. Contact Information:

If you have any questions or concerns regarding our return policy, feel free to contact our customer support team at [email protected] or 704-275-5027.

Thank you for shopping with Crueloveclothing.com. We appreciate your business!